We integrate reliable help and reduce your admin load so you can focus on what matters most — patient care.
It all starts with a conversation. We take the time to understand your practice — your workflow, your pain points, the tasks eating up your team's time, and the outcomes you want to achieve. Whether you're an optometry practice drowning in insurance verification or a veterinary clinic struggling with scheduling, we listen first.
Based on your specific needs, we tap into our network of pre-vetted healthcare virtual assistants. We don't just match skills — we match culture, work style, and industry experience. Every candidate has been through our rigorous screening process and PrimeSource University training program.
Skills assessment & healthcare aptitude testing
Background verification & reference checks
Industry-specific training via PrimeSource University
You're always in control. We present you with top candidates who match your requirements, and you interview them personally. You choose the VA who feels like the right fit for your practice. No pressure, no compromises — the decision is always yours.
Once your VA is onboarded, our work doesn't stop. We provide ongoing management, performance tracking through our real-time Performance Tracker, and continuous training to ensure your VA grows with your practice. You get a dedicated account manager for any concerns or adjustments.
Real-time dashboard to monitor KPIs, tasks completed, and revenue impact.
Your dedicated point of contact for ongoing support and optimization.
Appointment booking, rescheduling, reminders, and calendar management to keep your practice running smoothly.
Benefits verification, eligibility checks, prior authorizations, and claims follow-up to maximize reimbursements.
Charge entry, payment posting, patient billing inquiries, and accounts receivable management.
Real-time documentation during patient visits, chart completion, and medical record management.
Inbound/outbound calls, follow-up messages, recall campaigns, and patient satisfaction outreach.
End-to-end revenue cycle support from patient registration to final payment collection.